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Your favourite numbers will be selected upon purchasing your subscription, but you can then change your numbers at any time in your account. It is simple!
When you subscribe to a lottery, your first subscription payment will be deducted upon purchasing. You will then be rebilled automatically, and the subscription will be renewed according to the selected period.
Thereon, your subscription shall automatically be renewed and billed every 4 weeks. The automatic subscription rebill will be made from the same payment method used at the time of purchase.
The subscription will be cancelled after three 3 consecutive attempts. You may select between a 4-week subscription or a 12 weeks subscription which shall be automatically renewed every 4 weeks or 12 weeks respectively.
You can view or change your numbers in the drop-down menu. If you want to cancel your subscription you may contact our Customer Experience Team, via LiveChat, phone or email to support jackpot.
If you decide to close your account with an active subscription, you will need to contact our Customer Experience Team who will close your account and cancel all subscriptions.
If there is any active draw that cannot be cancelled, our Customer Experience Team shall duly inform you and provide you with the date of the final entry of the draw.
If you decide to take a Time Out or Self-Exclude your account with an active subscription, your subscription shall be automatically cancelled within 24h of your Time Out or Self-Exclusion request and no further payments will be taken.
Additionally, if there is any active draw that cannot be cancelled, your subscription shall continue till the last active draw has ended.
If there is any balance in your player account on the day of your Self-Exclusion, we will refund the outstanding balance along with any potential winnings you may gain through this last active draw within 72 hours of the day your last active draw has ended in accordance with our Terms and Conditions.
If you decide to take a Time Out, your balance will not be refunded so you will be able to access your Jackpot account and carry out any transactions exactly from where you left it as soon as your Time Out has ended.
To sign up for these alerts or change your account notification preferences, just follow the below steps:. If you change your mind, you can simply unselect these notifications and the lottery result alerts will stop.
Text message alerts are a free way to find out if you have won a lottery prize without having to check the results yourself.
To set up text message alerts, first make sure your mobile phone is registered with Jackpot by adding it to the Personal Details section of your account.
To do so:. You will then receive a mobile notification every time your syndicate wins a prize! The SMS or text message alerts can be stopped at any time by unticking the relevant box.
The latest lottery results for all the games offered on Jackpot. Just simply click on the lottery you wish to find the results for and select the results tab located near the top of the page.
Here you will be able to find the results from the last 30 days. This makes it easy for players to see whether they have won prizes and work out which games they want to enter, so it is recommended that users add Jackpot.
Click arrow pointing down next to "reply" and click "Add Jackpot. Click "Add to contacts" next to Jackpot. Enter Jackpot. Open a Jackpot.
Click on "Add to contacts" next to Jackpot. If you want to unsubscribe from these emails, you can change your settings in the Notification Preferences section of your account.
However, you will need to log into your account to check your winnings and access any other news about your account. All you need to do to start playing is Sign In to the website with your email address and password.
Once you have logged into your account, you can choose between our various Lotteries, Live Roulettes, Scratchcards and Casino Games.
We are required to verify your identity, age, and address, as part of the licensing conditions set by the U. Gambling Commission.
By verifying your details, you are confirming that you are at least 18 years old, that you are who you say you are, and that the address we hold for you is your correct address.
This allows us to remove any restrictions applied to your account. You can also verify your identity and date of birth by sending us one of the following documents:.
And please ensure that all details, including your name, surname, date of birth, and the address line, are visible on the document. Upload the document images to your computer using either a scanner, digital camera or take a photo on your mobile device, ensuring that the required details are clear and legible.
If you select the LiveChat our Customer Experience Team shall be pleased to assist you throughout the verification process. Alternatively, you can always send all documents to our Customer Experience Team by email to support jackpot.
While certain types of documents can be verified within a few minutes, others may take longer. We aim to complete verification within 24 hours, but during busy periods this could take up to 72 hours.
In any case, our Customer Experience Team will send you a confirmation email when your account has been successfully verified. You can change your password in the Personal Details section of your account by updating your selection and saving the changes as further detailed here below.
Just bear in mind that your password needs to be between 8 and 15 characters and should contain at least one letter and one number.
If you have forgotten your password, you can just click here to enter your email address and you will be sent a link to securely set up a new password.
If you do not receive an email from us, please contact our Customer Experience Team via our LiveChat, phone or email.
If you forgot the email address linked to your Jackpot. You can visit the Personal Details to update your account preferences. Please note that for some of your Personal Details you will not be able to update them on yourself.
In this event we kindly invite you to contact our Customer Experience Team via LiveChat , by phone or by email to support jackpot. When you sign in, the Transactions page will display a complete record of your deposits, withdrawals, wins, one-time entries and subscriptions, to help your monitor your own activity.
Your account may have been blocked because we are legally obliged by the United Kingdom Gambling Commission to carry out checks to ensure all your sign-up information is correct.
For example, we must ensure you are over 18 and thus legally allowed to wager, but there are also other checks we need to make.
You will have been contacted by our Customer Experience Team who will have requested some documents from you. If you could kindly reply to that email with the correct documents, then your account will be unlocked.
While it is blocked, we are not allowed to let money leave your account, but any active entries you have will still go on and any winnings on those entries will still be credited to your account.
During the selected period, you will not be able to log into your account nor carry out any transaction on Jackpot. Self-exclusion : This option is a longer break which allows you to suspend your access to your Jackpot.
If you chose the Self-exclusion option, your account shall be suspended for a minimum period of six 6 months following the UK Gambling Commission requirements.
During the selected period, you will not be able to enter your account nor carry out any transaction on Jackpot.
After the expiry of your Self-exclusion period, you will need to contact our Customer Experience Team to request the removal of your Self-Exclusion and reopening of your Jackpot account, which shall be effective after 24 hours.
You can configure these options by visiting the Responsible Gambling section of your account as follows.
If you require help in taking a break, contact our Customer Experience Team who will gladly assist you through the process via LiveChat , by phone or by email to support jackpot.
Through this system you will be excluded from gambling with online gambling companies licensed in Great Britain. To successfully sign up to GAMSTOP you will need to provide your personal details to confirm your identity, such as your postcode, date of birth and email address.
You will not be able to cancel your self-exclusion until your chosen minimum period has elapsed. You can choose to completely close your account by visiting the Responsible Gambling section of your account as follows:.
If you fulfil both above conditions, you will be able to request the closure of your account which shall be executed within 7 days.
If you change your mind and decide to not to close your account please contact our Customer Experience Team via LiveChat , by phone or by email to support jackpot.
You can reopen your account by sending a request to our Customer Experience team by email to support jackpot. You might need a hand to manage the little things so that you can fully enjoy the big things.
You may set your time limit by visiting the Responsible Gambling section of your account as follows:. To choose or update your language then please select from the options located at the middle of the website footer.
All prizes will be paid directly into your player account at the earliest possible time. Once the winnings have been deposited in your player account, you can then withdraw them into your bank account if you wish or use them to spend on future entries and games rather than making another payment from your chosen deposit method.
If you win a top prize or Jackpot, you will be notified by our Customer Experience team after your entries have been checked against the official results.
You will need to get in touch with our Customer Experience Team Support to arrange for receipt of your winnings, as the payment method for your prize will differ from the process for smaller windfalls.
You can get in touch with our Customer Experience Team via our LiveChat , by phone or by email to support jackpot.
You may be asked to take part in marketing activities to promote the news of your win. An automated email will tell you if you have won one or more prizes in a lottery draw.
The details are also available to view in your lottery account and you can choose whether to withdraw the money or use the funds to pay for future entries.
You can find the latest winning numbers from individual lotteries on the Results pages for each lottery soon after the draws take place, checking them against the numbers you have played.
Jackpot is the name given to the top prize in a lottery. The jackpots, and other large prizes, of some lotteries are taxed within the country in which they are played, with various governments withholding a percentage of cash prizes above a certain level.
Therefore, taxation on lottery winning is highly variable depending on where you are playing the lottery from and your own personal circumstances.
It is therefore better for you to check for yourself with a financial expert to get some real advice should you win.
Non-jackpot prizes are often referred to as secondary winnings. They can be worth anything from a few pounds to a seven-figure sum depending on which lottery you play and how many numbers you match.
If you play through Jackpot. Your payment method will be charged in one of the supported currencies. Please follow the instructions in the error message you received if you are informed that your preferred payment method cannot be used.
Alternatively, you can always contact our Customer Experience Team via our LiveChat , by phone or by email to support jackpot. The CVV Card Verification Value is an extra code printed on bank cards which acts as an extra measure to combat fraud.
Once you have confirmed your purchase online, the order cannot be cancelled for logistical reasons. If you have a query regarding a purchase or believe that there has been an error, please contact our Customer Experience Team via our LiveChat , by phone or by email to support jackpot.
Payment methods cannot be registered to multiple accounts for security reasons. Please contact customer support for additional assistance.
If you require help in making a deposit, contact our Customer Experience Team who will gladly assist you through the process by our LiveChat or by email at support jackpot.
You can visit the Baking Page to find out all available payment methods you may use to Deposit on Jackpot. At Jackpot.
Set a maximum Deposit Limit so that no matter what happens or how much fun you are having, you will never deposit more money than you can afford.
You may set your Deposit Limit by visiting the Responsible Gambling section of your account as follows:. You may at any time change or remove your limits.
Decrease in limits will take immediate effect. If you wish to increase or remove your limits, this will come into effect 24 hours after the previous deposit limit daily, weekly, monthly or limit period has ended and after you have contacted our Customer Experience Team to confirm your request.
Note: However, all deposit limit increase or removal will be effective subject to our Customer Experience Team approval.
Usually a deposit is processed instantly to your Jackpot. In certain unusual cases, your deposit could take up to 24 hours to process. Once a deposit is submitted, a transaction confirmation will be sent to you via email.
If the deposit is not approved, you will also receive immediate email notification from Jackpot. If no message is received please contact our Customer Experience Team immediately, via our LiveChat , by phone or by email to support jackpot.
If your card deposits are not being approved, please try another card. Alternatively, we accept deposits via many other payment methods.
Should you require assistance in depositing, please contact our Customer Experience Team via our LiveChat , by phone or by email to support jackpot.
Please send us a proof of the transaction from the payment method provider to: support jackpot. Upon receipt will be able to track your transaction in our system and identify if there was any type of error.
If you experience any issues or want to make a specific withdrawal request, please contact our Customer Experience Team via LiveChat , by phone or by email to support jackpot.
You can visit the Baking Page to find out all available payment methods you may use to Withdraw on Jackpot. All withdrawal requests must be processed and approved by our compliance department before being paid out.
We aim to process all withdrawal requests within 72 hours, but in certain circumstances, such as if you have won a larger prize or have made any special withdrawal requests, our Customer Experience Team will contact you directly.
If your withdrawal request has been refused, you will receive an email from our Customer Experience Team explaining why the request has not been accepted.
Common reasons for a refused withdrawal request include attempting to withdraw to a different payment method than the one you used to deposit funds or requesting to withdraw an amount that is bigger than allowed.
If you have any questions about why a withdrawal was refused, please contact our Customer Experience Team via LiveChat , by phone or by email to support jackpot.
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